Comprehensive know-how for efficient workshop operation

Our Extranet-based Knowledge Database is your tool for rapid self-help with service problems or troubleshooting.


Knowledge Database with Trouble Ticket System

With the aid of the Extranet-based Knowledge Database, you can help yourself at any time if a technical problem arises during vehicle servicing or repair.
All that you need is access to the Internet and corresponding access software on your computer. After entering a personal password, you gain access to our Knowledge Database and can retrieve instances of problems which have cropped up previously and their solutions there.


The Special Feature: Trouble Ticket System - rapid solution in special individual case

Problems may crop up in the everyday life of your workshop which are not yet stored in the Knowledge Database. You can complete a Trouble Ticket for this individual case. It affords you a quick and easy way in which to request help in solving this special problem. You receive the answer promptly by telephone, fax or online via e-mail. In addition, the search for a solution which you have initiated is stored in the Knowledge Database for access by all users.
Thus, all subscribers eventually benefit from the electronic collection of individual cases.